About the Role
We are looking for a highly experienced, versatile ServiceNow Developer who can work confidently across multiple modules
of the platform — including ITSM, ITOM, CSM, HRSD, and Integrations — rather than being limited to a single application
area. The ideal candidate is a seasoned platform generalist with deep architectural understanding, capable of leading complex
builds independently, mentoring junior developers, and acting as a technical go-to across module teams.
Key Responsibilities
- Design, develop, and configure solutions across multiple ServiceNow applications such as ITSM (Incident, Problem,
Change, Request), ITOM (Discovery, Service Mapping, CMDB), CSM, HRSD, and Service Catalog.
- Translate business and functional requirements into scalable technical designs and platform configurations.
- Build and maintain Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, Script Includes, and Scheduled Jobs.
- Develop and manage workflows and process automation using Flow Designer and (where applicable) legacy Workflow
Editor.
- Build and support integrations with third-party systems using REST, SOAP, Integration Hub Spokes, and MID Server.
- Configure and maintain CMDB, Discovery patterns, and Service Mapping for accurate infrastructure and service
visibility.
- Develop and customize Service Portal / Employee Center / Now Experience UI Builder pages and widgets.
- Own end-to-end delivery for assigned enhancements: design, build, unit test, support UAT, and deploy across
environments (Dev/Test/Prod).
- Manage platform administration tasks such as update sets, ACL management, roles, and instance data management.
- Troubleshoot and resolve platform issues, performance bottlenecks, and production defects across modules.
- Stay current with new ServiceNow releases and evaluate features (e.g., AI/Virtual Agent, Predictive Intelligence) for
adoption.
- Prepare technical documentation, low-level design (LLD) documents, and release/deployment notes.
- Collaborate with architects, business analysts, QA, and platform admins across module teams to ensure consistent
platform governance.
- Provide technical leadership and mentorship to junior and mid-level developers, including code reviews and bestpractice guidance.
- Own architectural decisions for complex, cross-module builds and act as the technical escalation point for the
ServiceNow team.
- Contribute to platform roadmap planning, upgrade impact assessments, and technical governance standards.
Required Skills & Experience
- 8–12 years of overall IT experience, including at least 6+ years of hands-on ServiceNow development across multiple
modules (e.g., ITSM + CSM, or ITOM + HRSD).
- Proven experience leading or architecting large-scale, multi-module ServiceNow implementations from design through
go-live.
- Strong command of JavaScript and ServiceNow scripting: Glide APIs (GlideRecord, GlideAjax, GlideForm), Script
Includes, and Business Rules.
- Solid understanding of the ServiceNow data model, CMDB structure, ACLs, and platform security concepts.
- Practical experience with Flow Designer, Integration Hub, and building/consuming REST and SOAP web services.
- Familiarity with Service Portal (AngularJS/Widgets) and/or Now Experience UI Builder.
- Working knowledge of ITIL processes and how they map to ServiceNow's ITSM/ITOM applications.
- Experience managing update sets, application scoping, and multi-environment deployments (Dev/Test/Prod).
- Comfortable working across the full development lifecycle — requirement analysis, design, build, testing, and
deployment.
- Strong debugging, analytical, and problem-solving skills across varied technical scenarios.
- Excellent communication skills, with the ability to work directly with business stakeholders as well as technical teams,
and to mentor junior developers.
- Experience with Agile/Scrum delivery and tools such as JIRA or Azure DevOps.
Preferred / Good to Have
- ServiceNow Certified System Administrator (CSA) certification — mandatory or strongly preferred.
- One or more ServiceNow Certified Implementation Specialist (CIS) certifications — e.g., CIS-ITSM, CIS-CSM, CISHR, CIS-Discovery.
- Exposure to Performance Analytics, Virtual Agent, or Predictive Intelligence.
- Experience with GRC, SecOps, or App Engine Studio (custom app development).
- Prior experience working in a global delivery / offshore-onshore team model.
Education
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
What We Offer
- Broad exposure across multiple ServiceNow modules rather than a single-track role.
- Opportunity to work on enterprise-scale, multi-module ServiceNow implementations.
- Collaborative, learning-focused work environment with strong platform governance practices.
- Competitive compensation and benefits package.
- Certification support and career growth within the ServiceNow ecosystem.
Pay: ₹452,776.80 - ₹1,726,629.04 per year
Work Location: In person
