A Customer Support Executive interacts with customers to provide information, resolve complaints, and ensure customer satisfaction. They act as the first point of contact between the company and its customers, maintaining a professional and helpful attitude at all times.
Key Responsibilities:
Handle customer inquiries via phone, email, chat, or social media
Resolve customer complaints and provide appropriate solutions
Maintain detailed records of customer interactions and transactions
Follow up with customers to ensure issue resolution
Provide accurate information about products, services, and company policies
Escalate complex issues to higher-level support when necessary
Meet performance targets such as response time and customer satisfaction
Build and maintain strong customer relationships
Pay: ₹15,000.00 - ₹35,000.00 per month
Benefits:
- Commuter assistance
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Language:
Work Location: In person
