Job Title: Customer Services Executive
Location: Andheri East
Company: Pannest Integrated Services Pvt. Ltd.
About Us:
Founded in 2012 by Mr. Akhtar Shaik and Mr. Pradeep Thosar, Pannest Integrated Services Pvt. Ltd. is a leader in the logistics sector, known for its smart, scalable, and future-ready solutions. We offer services ranging from air freight to temperature-controlled and last-mile deliveries. With over 45 years of combined experience, our mission is to provide reliable and efficient logistics solutions for Indian businesses. Operating pan-India with multiple locations, our headquarters is in Andheri (E), Mumbai.
Work Details:
· Onsite: 6 days a week
· Timings: 10:00 AM – 7:00 PM
Key Responsibilities:
· Maintain and strengthen relationships with clients through regular communication.
· Act as the first point of contact for client escalations, inquiries, complaints, and service requests.
· Follow up with clients to ensure timely resolution of issues.
· Have to prepare reports on customer satisfaction, service metrics, and client interactions.
· Support senior management in analyzing client feedback to improve services.
· Coordinate with operations and sales teams to meet client requirements.
· Utilize CRM tools to track interactions, manage client data, and maintain records.
Skills & Requirements:
· Excellent communication and interpersonal skills.
· Ability to handle escalations professionally and ensure timely resolution.
· Strong problem-solving and customer service orientation.
· Familiarity with CRM tools and MS Office.
· Ability to work independently and manage multiple client requests.
(Note: This JD is just for your reference at the time of your interview the role would be discussed in more detail)
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
