Key Responsibilities
- User Support: Act as the first point of contact for IT issues, offering Level 1 to Level 2 technical assistance.
- Hardware & Software: Install, configure, and troubleshoot laptops, desktops, mobile devices, and core productivity software (e.g., Microsoft 365, VPNs).
- Ticket Management: Log, prioritize, and resolve service requests using standard ticketing systems.
- Account Administration: Manage user access rights, password resets, and onboarding credentials.
- Network & Security: Monitor system performance, ensure data security compliance, and perform basic network troubleshooting.
Pay: Up to ₹25,000.00 per month
Work Location: In person
