Role Overview
We are looking for a detail-oriented professional to manage KYC verification and merchant onboarding for both online (payment gateway) and offline (POS) acquiring businesses. The role involves ensuring regulatory compliance, seamless onboarding, and coordination with internal and external stakeholders, including supporting integration activities post MID activation.
Key Responsibilities
- Manage end-to-end merchant onboarding lifecycle for acquiring business (POS, QR, Payment Gateway, etc.)
- Perform KYC verification and due diligence in line with regulatory and bank guidelines
- Ensure compliance with RBI regulations, internal policies, and risk frameworks
- Review merchant documentation (PAN, GST, bank details, business proof, etc.) and validate authenticity
- Coordinate with banks, payment partners, and internal teams for onboarding approvals and MID creation
- Support and coordinate integration activities post MID release, including liaising with tech teams and merchants for payment gateway/API integration or POS deployment
- Ensure successful merchant activation by tracking integration status and resolving dependencies
- Identify and flag suspicious or high-risk merchants during onboarding
- Handle merchant queries and escalations related to onboarding, KYC, and integration
- Maintain accurate records and documentation for audit and compliance purposes
- Work closely with sales, operations, and tech teams to ensure smooth and timely merchant go-live
- Monitor onboarding and integration TATs and drive process improvements
Key Requirements
- Strong understanding of KYC, AML, and compliance processes in the payments/acquiring domain
- Experience in merchant onboarding for POS, QR, or payment gateway services
- Basic understanding of payment gateway integration/API flow or POS deployment process
- Familiarity with RBI guidelines and acquiring bank processes
- Good analytical and risk assessment skills
- Strong attention to detail and documentation accuracy
- Excellent communication and stakeholder management skills
- Ability to work in a fast-paced environment and manage multiple tasks
Preferred Qualifications
- Prior experience in Fintech / Payments / Banking (Acquiring side)
- Exposure to integration coordination or merchant go-live processes will be an added advantage
- Exposure to fraud detection or risk assessment is a plus
- Graduate in Commerce, Finance, or a related field
Key Skills
- KYC & AML Compliance
- Merchant Onboarding
- Integration Coordination (Post MID Activation)
- Risk Assessment
- Documentation Verification
- Stakeholder Coordination
- Process Management
Pay: ₹500,000.00 - ₹550,000.00 per year
Work Location: In person
