Role: Program Coordinator
Location: Bangalore
Package: ₹3.5 LPA
Required Qualification & Skills:
- Teacher with specialisation in Computer Science
- Strong academic coordination and classroom-handling skills
- Willingness to travel to schools as required
- Ability to support academic implementation, teacher coordination, and program monitoring
- This role is essential to ensure smooth academic execution and on-ground support for our partner schools in the region.
Academic Implementation:
- Usage & Outcomes: Monitor program implementation, identify and address usage issues, and track student progress toward learning goals with our partner schools.
- Support & Guidance: Provide ongoing support to School Implementation Officers (SIOs) on using the program effectively and achieving desired outcomes.
School Development:
- Launch & Growth: Lead smooth program onboarding, training, and ongoing support for schools, maximizing program usage for impactful learning outcomes.
- Relationship Building: Cultivate strong connections with school leaders, administrators, and SIOs, understanding their needs and building trust through active communication.
Program Support:
- Customer Success: Manage individual school accounts, proactively address concerns using CRM tools, and ensure overall satisfaction with the program.
- Data & Insights: Collect and analyze data from various sources (feedback, usage, etc.) to identify trends and opportunities for program improvement.
- School retention: Aim for a positive Net Promoter Score (NPS) and maintain a 95% retention rate by spearheading renewal processes.
Travel and benefits:
- Conduct school visits within a 150-kilometer radius of the assigned area, providing targeted support to each institution.
- Expected travel duration: 18 days per month.
- Rs. 15,000 monthly travel reimbursement for work-related travel.
