Customer Success & Growth ManagerMission
Ensure every Kaizen AI client becomes a repeat client by delivering exceptional customer outcomes, strengthening executive relationships, and identifying opportunities for continued growth.
Primary Responsibilities
- Own and manage relationships with existing Kaizen AI clients.
- Conduct regular Quarterly Business Reviews (QBRs) with key client stakeholders.
- Provide structured executive-level updates on project progress, outcomes, and value delivered.
- Understand client business priorities and identify future project opportunities.
- Develop strong reference accounts that can support enterprise sales efforts.
- Secure client testimonials, case studies, and success stories.
- Identify and drive expansion and upsell opportunities within existing accounts.
- Capture, analyse, and communicate client feedback to product, technology, and leadership teams.
- Monitor client satisfaction and proactively address potential relationship or delivery risks.
- Coordinate internally to ensure client commitments and expectations are met.
- Build a scalable customer-success process and playbook for enterprise accounts.
Key Performance Indicators (KPIs)
- Client Retention Rate
- Repeat Revenue
- Repeat Projects / Opportunities
- Reference Accounts Created
- Net Promoter Score (NPS)
- Upsell / Expansion Revenue
- Client Satisfaction
- Customer Renewal Rate
Ideal Candidate Profile
The ideal candidate should be:
- Highly consultative and relationship-oriented.
- An excellent communicator with strong executive presence.
- Strong in project and stakeholder management.
- Comfortable interacting with CXO-level real estate professionals.
- Familiar with the real estate development ecosystem.
- Commercially minded with the ability to identify growth opportunities within existing accounts.
Target Talent Pool
Candidates from:
- Management Consulting
- Real Estate Developer Strategy / Business Teams
- Project Management Consultants (PMCs)
- Architectural Firms
- Real Estate Advisory / Consulting
Compensation
- Fixed: ₹25–40 LPA
- Performance Bonus: Linked to retention, repeat revenue, client expansion, and customer success outcomes.
90-Day Success Plan
First 30 Days
- Meet and understand every existing Kaizen AI client.
- Review account history, project outcomes, client satisfaction, and future potential.
- Identify key decision-makers and relationship gaps.
By 60 Days
- Conduct structured Executive Reviews / QBRs with priority clients.
- Identify repeat-project and expansion opportunities.
- Establish a systematic client feedback process.
By 90 Days
- Generate qualified repeat business opportunities from existing accounts.
- Build a portfolio of strong reference accounts and testimonials.
- Create and implement the Kaizen AI Customer Success Playbook.
- Establish a repeatable process for retention, expansion, referrals, and advocacy.
Pay: ₹2,500,000.00 - ₹4,000,000.00 per year
Benefits:
- Flexible schedule
- Paid sick time
Work Location: In person
