ODeX India Solutions Pvt. Ltd
Job Description
Division/Department: Global Support (Voice & Email)
Location: Mumbai
Job Title: Executive / Sr. Executive
Experience: 1-5 yrs
Education: Any Graduate
General Description
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer
questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Work Experience Requirements
Skills:
- Should be good in communication skills
- Candidate should be smart and with a pleasing voice as this is a customer support profile
Roles and Responsibilities:
- Attending inbound calls from customers on the support numbers.
- Maintain quality parameters and provide accurate information related to the query asked by customer.
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow
up to ensure resolution
- Replying to emails received from the customers
