Bangalore, Karnataka
Job Summary
We are seeking an experienced SAP S/4HANA O2C Lead Consultant to lead the Order-to-Cash support and enhancement function within a global SAP AMS engagement. The individual will be responsible for ensuring stable operations, SLA adherence, continuous improvements, business stakeholder management, incident and problem resolution, solution design, and driving transformation initiatives across the O2C landscape.
The ideal candidate should possess strong functional expertise in SAP S/4HANA Sales and Distribution (SD), integration knowledge across logistics and finance modules, AMS leadership experience, and proven ability to manage distributed support teams.
Key Responsibilities
1. Lead and oversee the implementation of sap s/4hana sales & distribution module, including configuration, testing, and deployment.
2. Collaborate with business stakeholders to understand requirements and translate them into effective sap solutions.
3. Provide guidance and support to junior consultants and functional teams.
4. Conduct system testing, user training, and postgolive support.
5. Troubleshoot and resolve any issues related to the sap s/4hana sales & distribution module.
6. Stay uptodate with sap updates, industry best practices, and trends in sales and distribution processes.
7. Ensure compliance with project timelines, budget constraints, and quality standards.
Skill Requirements
Key Responsibilities
AMS Service Delivery Leadership
Lead end-to-end SAP S/4HANA O2C support operations across multiple geographies and business units.
Act as the primary functional lead for all O2C-related incidents, service requests, enhancements, and problem management activities.
Ensure adherence to committed SLAs, KPIs, and service delivery targets.
Drive operational governance, service reviews, and continuous improvement initiatives.
Provide functional leadership to offshore and onshore support teams.
SAP O2C Functional Support
Manage support and enhancements across:
Customer Master Data
Sales Order Processing
Pricing & Conditions
ATP (Available-to-Promise)
Credit Management
Deliveries & Shipping
Transportation Processes
Billing & Invoicing
Returns Management
Intercompany Sales
Third-Party Sales
Consignment Processes
Output Management
Analyze business requirements and translate them into SAP S/4HANA solutions.
Conduct root cause analysis and provide permanent fixes for recurring issues.
Incident, Problem & Change Management
Lead critical incident resolution (P1/P2) and escalation management.
Participate in war rooms and business-critical issue resolution.
Drive problem management and reduction of repeat incidents.
Ensure quality in impact assessment and change implementation.
Maintain knowledge management repository, SOPs, and KEDB documentation.
Other Requirements
1.SAP Certified Application Associate SAP S/4HANA Sales (If any).
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