UI Builder & Workspace Development
Design and develop responsive experiences using ServiceNow UI Builder.
Configure and customize Agent Workspace, Configurable Workspace, and Employee Center experiences.
Build reusable UI components, pages, variants, and page templates.
Develop custom experiences by leveraging Now Experience Framework.
Implement role-based user experiences and persona-driven navigation.
Service Portal Development
Design, develop, and maintain Service Portal solutions.
Develop custom widgets using AngularJS, HTML, CSS, JavaScript, and Bootstrap.
Configure portals, themes, pages, menus, branding, and widget frameworks.
Optimize portal performance and accessibility compliance.
Build portal integrations with ServiceNow backend applications.
UI/UX Design Responsibilities
Work with business stakeholders to understand user journeys and pain points.
Create wireframes, mockups, prototypes, and interaction designs.
Apply UX best practices to improve usability and adoption.
Conduct design reviews and recommend user experience improvements.
Ensure consistency across portal, workspace, and mobile experiences.
Portal Migration Delivery Responsibilities
Participate in requirements analysis, solution design, sprint planning, demos, UAT, and production deployment.
Support Portal Migration and Convergence initiatives.
Collaborate with multiple project teams to resolve business and technical blockers.
Support defect resolution, production issues, and enhancement activities.
Work within Agile delivery models and contribute to continuous improvement.
Mandatory Technical Skills
Primary Skills
ServiceNow UI Builder
Configurable Workspace
Employee Center / Employee Center Pro
Service Portal
Now Experience Framework
UI/UX Skills
UX Design Principles
Wireframing and Prototyping
User Journey Mapping
Responsive Design
Accessibility Standards
Front-End Technologies
JavaScript
AngularJS
HTML5
CSS3
Bootstrap
REST/API Integration
ServiceNow Platform Skills
ITSM
CSM
Catalog Management
Knowledge Management
Flow Designer
IntegrationHub
ACLs and Security Concepts
Update Sets & Application Deployment
Preferred Skills
Experience with ServiceNow Impact Programs or Large-scale Transformations.
Figma-based design interpretation and implementation.
Experience building dashboards and executive-facing experiences.
Experience with Next Experience UI.
Exposure to ATF and automated testing.
Understanding of ServiceNow migration and modernization programs.
ServiceNow CSA Certification.
ServiceNow CAD Certification (Preferred).
UX Certification or Human-Centered Design experience (Preferred).
Soft Skills
Excellent stakeholder communication.
Ability to work in fast-paced Agile teams.
Strong problem-solving skills.
Customer-focused mindset.
Ability to manage multiple workstreams and priorities.
Strong collaboration with offshore and onshore teams.
Pay: ₹1,500,000.00 - ₹2,200,000.00 per year
Experience:
- ServiceNow: 7 years (Required)
Work Location: In person
