Job Description – Customer Support Executive
Company: Nandani Creation Limited (Jaipur Kurti)
Designation: Customer Support Executive
Department: Customer Service
Location: [Jaipur / Head Office]
Software : Shopify Proficient
The Customer Support Executive is responsible for managing customer interactions across multiple channels, resolving queries and complaints efficiently, and ensuring a seamless customer experience aligned with company service standards.
Key Responsibilities1. Customer Handling & Communication
- Handle customer queries via calls, emails, chat, and WhatsApp
- Provide accurate information related to products, pricing, orders, delivery, and policies
- Maintain a professional, polite, and customer-centric approach at all times
2. Query Resolution & Complaint Management
- Resolve customer complaints related to order issues, delivery delays, returns, exchanges, and refunds
- Ensure timely and effective resolution within defined TAT
- Escalate complex cases to the concerned department or reporting manager
3. Order Management & Tracking
- Assist customers with order placement, modification, and cancellation
- Track orders and proactively update customers regarding delivery status
- Coordinate with warehouse and logistics teams for order-related issues
4. CRM & Documentation
- Record all customer interactions in the CRM system accurately
- Maintain proper documentation of issues, resolutions, and follow-ups
- Ensure adherence to internal processes and service guidelines
5. Customer Experience & Satisfaction
- Ensure high levels of customer satisfaction (CSAT)
- Handle escalations with ownership and professionalism
- Build positive customer relationships and enhance brand experience
6. Coordination & Follow-ups
- Work closely with internal teams such as Warehouse, Dispatch, and Sales
- Take ownership of assigned cases until closure
- Ensure timely follow-ups and resolution of pending cases
7. Shopify Experience
Pay: ₹10,443.94 - ₹25,000.40 per month
Benefits:
- Paid sick time
- Provident Fund
Application Question(s):
- Any Experience in Shopify ?
Education:
Experience:
- Customer support: 1 year (Required)
Location:
- Bais Godam, Jaipur, Rajasthan (Required)
Work Location: In person
