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Job Summary
Young Minds Technology Solutions Pvt. Ltd. is hiring a proactive and customer-focused Technical Support Coordinator to support application users, manage client relationships, and resolve product/application issues efficiently. The role involves regular client interaction, onsite visits, troubleshooting technical problems, and ensuring a seamless user experience.
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Key Responsibilities
1. Client Relationship Management
- Build and maintain strong long-term relationships with clients.
- Act as the primary point of contact for all client support needs.
- Understand client business requirements and ensure effective application usage.
- Provide regular follow-ups and proactive support to maintain client satisfaction.
- Handle client concerns professionally and ensure timely resolution.
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2. Client Visits & Support
- Conduct regular onsite client visits for support and relationship management.
- Provide training, demonstrations, and functional guidance to users.
- Ensure clients are effectively utilizing application features.
- Identify improvement opportunities and suggest solutions.
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3. Product Issue Handling & Troubleshooting
- Diagnose and resolve application/software issues in a timely manner.
- Log, track, and manage support tickets through closure.
- Perform root cause analysis to prevent recurring issues.
- Escalate complex problems to internal technical teams and follow up.
- Ensure adherence to defined service level agreements (SLAs).
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4. Application Support & Implementation
- Assist in installation, configuration, and deployment of applications.
- Support system updates, patches, and integrations.
- Ensure smooth onboarding for new clients.
- Validate system functionality after issue fixes or upgrades.
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5. Coordination & Communication
- Coordinate with Development, QA, and Operations teams for quick issue resolution.
- Provide regular updates to clients regarding issue status and resolution timelines.
- Maintain clear and consistent communication with both internal and external stakeholders.
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6. Documentation & Reporting
- Maintain detailed records of client interactions, visits, and issues.
- Prepare daily/weekly reports on support activities and performance.
- Update the internal knowledge base and SOPs.
- Capture and share client feedback for continuous improvement.
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Required Qualifications
- Bachelor’s degree in Computer Science / IT / Engineering or related field.
- 0-1 year of experience in technical support, client servicing, or application support.
- Strong understanding of software troubleshooting and customer handling.
- Basic knowledge of databases, networking, and system configurations.
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Key Skills
- Excellent communication and relationship management skills
- Strong problem-solving and analytical abilities
- Ability to manage multiple clients and priorities
- Customer-focused mindset
- Willingness to travel for client visits
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Preferred Skills
- Experience in business or enterprise application support
- Familiarity with cloud systems and helpdesk tools
- Exposure to client-facing technical roles
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Performance Metrics
- Client satisfaction (CSAT score)
- Issue resolution time (SLA adherence)
- Client retention and relationship quality
- Number of successful client visits and issue closures
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Why Join Us
- Opportunity to work in a client-centric technical role
- Exposure to real-time application support and customer engagement
- Career growth in technical support and customer success
- Competitive salary and travel allowances
Interested candidates Apply now: [email protected]
Contact Number : 8328469437
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
