VuNet is a pioneer in Business Journey Observability, leveraging Big Data and Machine Learning to transform digital experiences across the financial services. Our deep-tech platform provides end-to-end visibility into customer journeys — empowering proactive issue resolution, operational resilience, and superior user satisfaction.
If you’ve ever used instant payment systems like UPI, chances are you’ve already experienced the power of our platform — we monitor over 28 billion digital transactions monthly (that’s equal to watching 3 years of tik-tok videos), touching 300 million users with leading banks and financial institutions.
VuNet is Series B funded, part of NASSCOM DeepTech Club, awarded NASSCOM’s AI Gamechanger, recognized in Forbes DGEMS 200 and by several global analysts including Gartner, Omdia.
We’re building a new category of observability purpose-built for complex digital journeys — across payments, lending, core banking and more — already powering some of the largest banks in India and MEA.
As an Observability Engineer, you will be responsible for monitoring and maintaining IT infrastructure health through NOC operations, ensuring SLA adherence, and managing incidents (including P1/Major). You will work in a 24x7 shift environment, utilize ITOM/ITSM tools for proactive issue detection, and collaborate across network, server, application, and database layers. Strong communication, reporting, and a continuous learning mindset are essential for success in this role.
Are you excited to be a part of VuNet's trailblazing team? Join VuNet and make a difference
- Excellent verbal / Written communication (Added Written as well) and good attitude.
- Flexible to work in shifts that includes night shift
- Basic understanding of process and importance of it along with managing reports/documentation.
- Experience in working at NOC / Command Centre driven using SLA, Experience in ITIL Incident Management and Major / P1 incident management
- Fluency in MS Excel, power-point is required.
- Monitor infrastructure, applications, and services using observability tool to ensure system availability and performance.
- Analyze alerts to identify trends, anomalies, or early warning signs of incidents.
- Participate in bridge calls during major incidents and provide real-time monitoring insights to aid in resolution.
- Maintain monitoring docs and share regular reports on alerts, trends, and system performance to support quick response and improvements.
- Support continuous improvement efforts related to observability, noise reduction, and operational excellence.
- Preference to the candidates who have experience in NOC monitoring tools such as (ITOM, ITSM) as L1 resource.
- Willingness to learn new technologies and upgrade themselves as and when required.
- Understanding of infrastructure and flow, how all the components work hand in hand (Network, server, application and database).
- Strong analytical skills with the ability to handle pressure during incident situations.
- Practical experience in incident, problem, and change management is preferred.
- Good verbal and written communication skills to connect with customers at varying levels of the organization.
- Ability to operate independently and make decisions with little direct supervision.
- Should be open to work in 24*7 shifts.
At VuNet, we’re building a world-class observability platform, proudly Made in India — and we're just getting started.
We’re a team of passionate problem-solvers who love tackling complex challenges. We learn fast, adapt quickly, and stay curious — especially when it comes to exploring and staying ahead of the curve with emerging technologies like Gen AI.
More than just a tech company, VuNet is a place where collaboration, learning, and innovation are part of everyday life. We believe in working together, taking ownership, and growing as a team.
If you’re looking to work on cutting-edge technology, make a real impact, and grow with a supportive team — you’ll feel right at home at VuNet.
- Health insurance coverage for you, your parents, and dependents.
- Mental wellness and 1:1 counselling support.
- A learning culture that promotes growth, innovation, and ownership.
- Transparent, Inclusive, and high-trust workplace culture.
- New Gen AI and integrated Technology workspace.
- Supportive career development programs to expand your skills and enhance expertise with various training programs.
