Job Summary
We are looking for a friendly, patient, and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for assisting customers, resolving their questions and concerns, and ensuring a positive customer experience.
Key Responsibilities
- Respond to customer inquiries through phone, email, chat, and social media.
- Understand customer issues and provide accurate and timely solutions.
- Handle complaints professionally and maintain a positive attitude.
- Follow up with customers to ensure their issues are fully resolved.
- Provide information about products, services, orders, and company policies.
- Maintain accurate records of customer interactions and support requests.
- Escalate complex issues to the appropriate department when required.
Requirements
- Excellent verbal and written communication skills.
- Good listening and problem-solving abilities.
- Basic computer knowledge and familiarity with email, chat, and CRM tools.
- Ability to work independently as well as part of a team.
Skills
- Customer service
- Communication
- Problem solving
- Active listening
Pay: ₹10,522.81 - ₹34,517.72 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
