Customer care Executive
Company: Kurikkal Furnishing Enterprises Private Limited (KFPL)
Department: Sales & Branch Operations
Location: T3 – Mini Experience Centre, [Calicut/Kozhikode]
Reporting To: BDM / Branch Manager
Employment Type: Full-time
About the Role
We are looking for a Customer Care Executive to join our team at our Mini Experience Centre.
The role involves customer handling, sales support, enquiry management, follow-ups, order coordination, and maintaining a positive customer experience.
This is a good opportunity for candidates who are interested in sales, customer service, retail, and business development.
Key Responsibilities
- Welcome and assist customers visiting the showroom.
- Handle customer enquiries through phone, WhatsApp, and other channels.
- Understand customer requirements and recommend suitable products.
- Explain product features, pricing, availability, and delivery timelines.
- Follow up with customers and support the sales conversion process.
- Coordinate with the Branch Manager / BDM regarding customer requirements and orders.
- Maintain accurate customer and enquiry records.
- Follow up on orders, billing, dispatch, and delivery updates.
- Handle basic customer concerns and escalate issues when required.
- Support the branch in achieving its sales targets.
- Maintain proper product display and showroom standards.
- Collect and encourage customer feedback and Google reviews.
- Submit daily customer enquiry and sales-related reports.
- Follow company policies, branch SOPs, and reporting procedures.
- Perform other sales and branch-related responsibilities assigned by Management.
Candidate Profile
We are looking for someone who is:
- Good at communication and customer interaction
- Confident and positive in dealing with customers
- Interested in sales and customer service
- Comfortable using WhatsApp and basic computer applications
- Good at follow-ups and maintaining customer relationships
- Responsible, energetic, and willing to learn
- Able to work as part of a team
Experience
- 0–2 years of experience in sales, customer service, retail, showroom sales, or a related field is preferred.
- Freshers with good communication skills are also encouraged to apply.
Qualifications
- Plus Two / Diploma / Degree or equivalent.
- Relevant sales or customer service experience will be an added advantage.
Key Skills
Customer Service | Sales | Retail Sales | Customer Relationship Management | Communication | Lead Follow-up | Enquiry Handling | WhatsApp Communication | Order Coordination | Teamwork
Pay: ₹13,000.00 - ₹16,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Internet reimbursement
- Paid time off
Work Location: In person
