Primary purpose of the role:
The Export Operations Coordinator will handle freight movement for international air and / or ocean shipments in order to exceed customer service expectations while maintaining compliance with all government and industry standards.
This is a remote position.
Key Accountabilities:
- Register and maintain regular status of Import & Export Shipments in the Company’s system
- Coordinate Import/Export Shipment Operations and Documentations with overseas agents and local Canadian 3rd parties on daily basis and meet the deadlines where applicable
- Cooperate closely with 1UP global offices, overseas agents and service providers to Identify optimal solutions for the clients’ requirements and deliver the best possible service to the customers while protecting the integrity of 1UP business
- Review, analyze and post Accounts Payable per Shipment on a timely manner.
- Also find opportunities to minimize the cost and find opportunities to maximize revenue while ensuring clients’ requirements are met
- Review, analyze and post Accounts Receivable per shipment on a timely manner.
- Address and communicate to customers and agents any shipping issues and/or delays proactively
- Responsible for the month end closing of assigned shipments
- Responsible for all root cause analysis to achieve required KPI’s and create ideas to improve the existing process
- Provide excellent and timely customer service, under the direct supervision and advice of the department Manager
- Costing and quoting agents and clients if additional services are requested
- working closely with other departments in the company to make the customer’s experience seamless
- Additional duties and responsibilities may be assigned by management
Secondary Responsibilities:
Import related functions
Preferred Qualifications:
Relevant qualification Educational / Experiential Requirements:
CargoWise essential
Incoterms essential
5 Years Exports hands on experience
Application Question(s):
- Please explain the amount of experience you have using CargoWise?
- Please explain the amount of experience you have using Incoterms?
- Please explain the export operational experience you have?
Education:
Experience:
- CargoWise: 2 years (Required)
- Incoterms : 2 years (Required)
- Export Operational: 5 years (Preferred)
Work Location: Remote
