Job Type RE
Location -SONGHAD
Qual- Graduate
Installation,Application support ,o365,ticketing tool,L1 network,responding to user tickets regarding hardware, software, and networking issues.
Assisting users with installing applications and computer peripherals.
Diagnosing problems by asking targeted questions and conducting remote troubleshooting.
Providing step-by-step instructions to resolve issues.
Documenting technical issues and solutions in logs.
Escalating unresolved issues to higher-level support personnel.
Following up with clients to ensure their systems are functional.
Creating technical documentation and manuals.
