Role Overview: Handle day-to-day customer support for AARUM's childcare management app — resolving queries from daycare/preschool admins and parents, and ensuring smooth onboarding experience. sales support field job
Key Responsibilities:
Customer Care Executive to handle parent and school owner queries, onboard new centres onto our app, and manage daily follow-ups. Your work: - Answer calls and WhatsApp messages from clients - Help new daycares set up and use our app - Follow up with users and maintain daily records - Report feedback to senior team We need: - Any graduate — BBA, BA, B.Com - Good communication in English + Hindi - Kannada is a plus - Comfortable with WhatsApp, phone calls, basic apps - Location: Koramangala, Bengaluru Office job — Day shift Joining: Immediate Call or apply now. Growing startup. Real work from Day 1.
- Respond to customer queries via call, email, and app chat within defined TAT
- Log and track issues/tickets till resolution; escalate technical issues to the tech team
- Assist new childcare centres with onboarding and basic app training
- Maintain customer interaction records and share regular feedback/CSAT reports
- Coordinate with sales and tech teams for smooth issue closure
Pay: From ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
Application Question(s):
- travel all over bangalore
Education:
- Higher Secondary(12th Pass) (Required)
Location:
- Bangalore City, Bengaluru, Karnataka (Required)
Willingness to travel:
Work Location: On the road
