Hotel Receptionist Job Profile
Job Title: Hotel Receptionist / Front Desk Executive
Main Responsibilities:
- Welcome guests in a friendly and professional manner.
- Handle guest check-in and check-out procedures.
- Manage room reservations, cancellations, and modifications.
- Answer phone calls, emails, and guest inquiries.
- Provide information about hotel services, local attractions, and transportation.
- Process payments and maintain accurate billing records.
- Coordinate with housekeeping and maintenance to ensure room readiness.
- Handle guest complaints and resolve issues promptly.
- Maintain front desk records and daily reports.
- Ensure the reception area is clean and organized.
Required Skills
- Hostwin Softwere is Must
- Excellent communication and interpersonal skills.
- Customer service orientation.
- Basic computer knowledge and familiarity with hotel management software.
- Ability to multitask and work under pressure.
- Good problem-solving skills.
- Professional appearance and positive attitude.
Educational Qualification
- Minimum: 10+2 (Higher Secondary).
- Preferred: Diploma or Bachelor's degree in Hotel Management, Hospitality, or Tourism.
Career Growth
A hotel receptionist can progress to roles such as:
- Front Office Executive
- Front Office Supervisor
- Front Office Manager
- Duty Manager
- Hotel Operations Manager
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Internet reimbursement
Work Location: In person
