Kwint IT Services: We are a software development and business process company based in Hyderabad, India. We work with clients in the USA to assist with software development and business support outsourcing services.
About Prism Linguistics
Prism Linguistics is a USA-based professional language services provider delivering translation and interpreting services to legal, medical, public sector, and corporate clients across the UK and internationally. We work with a large network of professional linguists and are expanding our operations support team in India.
Role Overview
We are looking for a reliable and detail-oriented operations coordinator to support our UK team remotely from Hyderabad. This role is critical to ensuring smooth day-to-day operations, effective communication with clients and linguists, and timely booking of interpreting assignments.
Key Responsibilities
- Handle incoming phone calls from USA clients in a professional and polite manner
- Respond promptly to emails and enquiries from clients and linguists
- Check linguist availability for assignments (court, medical, business, etc.)
- Book interpreters based on availability, language, location, and compliance
- Update and maintain booking records and internal systems accurately
- Follow clear booking instructions, deadlines, and service-level expectations
- Escalate urgent or complex issues to the USA management team when required
Required Skills & Experience
- Excellent spoken and written English (USA clients—clarity and professionalism essential)
- Comfortable handling phone calls and client communication
- Strong organisational and time-management skills
- Ability to multitask and work under time pressure
- Basic computer skills (email, CRM systems, spreadsheets)
- Prior experience in call handling, customer support, operations, or scheduling is an advantage
- Experience in translation, interpreting, recruitment, or staffing coordination is a plus
Working Hours
- Primarily aligned with New York business hours
- Some flexibility required for urgent bookings or peak times
- Fixed schedule once agreed
What We Offer
- Stable, long-term role with a growing USA company
- Competitive salary (based on experience)
- Clear processes and training provided
- Opportunity to grow into senior operations or team lead roles
- Professional, respectful, and international work environment
How to Apply
Please apply with:
- Your updated CV
- A brief cover note explaining:
- Your experience with calls/emails
- Your English communication level
- Your availability for UK hours
Job Type: Permanent
Pay: ₹350,000.00 - ₹500,000.00 per year
Experience:
- Dealing with UK/US clients: 3 years (Required)
Work Location: Remote
