Job title - Customer Support Executive
Job role - category - IT Support
Job type - Full Time | Day shift
Work type- Work from office
Job Brief:
We are seeking a Customer Support Executive to provide exceptional service and support to our clients and customers. The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-centric mindset. This role requires professionalism, empathy, and the ability to handle inquiries and issues effectively and efficiently.
Responsibilities:
- Respond to inquiries, requests, and complaints from clients and customers through multiple channels, including phone, email, chat, and social media.
- Provide accurate and timely information, guidance, and assistance to resolve customer issues and concerns.
- Handle customer inquiries and requests regarding product information, pricing, orders, delivery, billing, and returns.
- Escalate complex or unresolved issues to appropriate teams or managers for further investigation and resolution.
- Maintain a positive and professional attitude in all customer interactions, ensuring a high level of customer satisfaction.
- Follow established procedures and protocols for handling customer inquiries, complaints, and feedback.
- Keep accurate records of customer interactions, transactions, inquiries, and resolutions in CRM systems or databases.
- Collaborate with internal teams, including sales, operations, and technical support, to address customer needs and ensure prompt resolution of issues.
- Stay updated on product knowledge, company policies, and industry developments to provide accurate and relevant information to customers.
- Participate in training and professional development activities to enhance customer service skills and knowledge.
Contact Person - Manoj Kumar
Contact No - 9354455494
.Yoctel Solutions Pvt. Ltd.
28, Commercial Building, 3rd Floor, Jia Sarai, New Delhi - 110016
Pay: ₹13,000.00 - ₹25,000.00 per month
Work Location: In person
