Accounts Receivable (AR) Team Lead
Role Overview
Medicount Management Private Limited is seeking a proactive, detail-oriented Accounts Receivable (AR) Team Lead to join its Revenue Cycle Management (RCM) team. This role is responsible for supporting timely and accurate medical claim reimbursement, resolving denials, maintaining AR accuracy, and collaborating with cross-functional teams to strengthen financial performance and regulatory compliance.
Key Responsibilities
Claims and Denial Management
· Oversee team follow-up on outstanding claims through payer portals, phone, and email, ensuring timely resolution and appropriate escalation
· Guide the team in resolving denials through appeals, claim corrections, and resubmissions while monitoring quality and turnaround time
· Lead root cause analysis of recurring denials and ensure team adherence to HIPAA requirements, payer guidelines, and internal compliance standards
· Review and support the preparation of effective appeals using relevant clinical documentation and payer-specific requirements
· Analyze denial trends, identify process gaps, and recommend corrective actions to improve recovery outcomes
· Maintain and communicate payer update repositories, ensuring the team applies current requirements consistently
· Coordinate with healthcare providers and internal teams to clarify claim information and resolve complex account issues
· Monitor AR reconciliation activities, review aging reports, and prioritize accounts requiring team intervention
· Support the development and implementation of AR policies and workflow improvements to enhance accuracy, productivity, and efficiency
· Drive proactive follow-up on overdue accounts by assigning priorities, reviewing aging trends, and escalating high-risk balances
Project and Process Management
· Lead AR-related initiatives by coordinating requirements, planning execution, monitoring progress, and supporting successful implementation
· Track project scope, timelines, work allocation, and team dependencies to ensure deliverables are completed on schedule
· Support quality control and risk mitigation by identifying process gaps, reinforcing standards, and escalating recurring issues
· Prepare project updates, highlight risks or delay, and escalate operational concerns to management with recommended next steps
Team Leadership and Collaboration
· Supervise, mentor, and support AR team members through day-to-day guidance, training, and performance coaching
· Provide performance input, identify training needs, and support professional development plans in coordination with management
· Coordinate with billing, coding, QA, and other cross-functional teams to resolve escalated claim issues and improve workflow alignment
· Identify opportunities for automation and continuous improvement, and support implementation of approved process changes
· Compile AR dashboards, KPI summaries, and team performance updates for management review and operational decision-making
Required Skills and Expertise
· Strong working knowledge of Medicare, Medicaid, and commercial payer rules with the ability to guide team application of payer requirements
· Strong written and verbal communication skills, including the ability to explain claim issues, provide clear updates, and coordinate with internal and external stakeholders
· Strong organizational skills with the ability to prioritize team workloads, monitor deadlines, and maintain attention to detail across AR activities
· Analytical mindset with experience reviewing audit findings, documentation quality, denial trends, and team performance metrics
· Demonstrated ability to coordinate projects, manage stakeholder communication, and support timely completion of operational deliverables
· Experience training team members, reinforcing AR workflows, and supporting consistent adoption of internal processes and best practices
Qualifications
· Minimum 5 years in a healthcare billing/RCM environment
· Prior experience with EMS claims preferred
· Experience in project management and healthcare technology platforms
· Comfortable with US shift (EST) schedule
What We Value
· Persistence in revenue recovery and aged claim resolution
· Strategic thinking to reduce repeat denials
· Collaborative spirit with a drive for continuous improvement
Additional Information
· Chennai-based role | Work from Office
· Immediate joiners preferred
· US Shift: 08:00 AM – 05:00 PM EST | Monday to Friday
Company: Medicount Management Private Limited
Location: Agnitio Park, 7th Floor, No:141, Kandhanchavadi, Rajiv Gandhi Salai, OMR, Perungudi, Chennai – 600100 | Employment Type: Full-Time, Work from Office | Shift: US Shift, 08:00 AM – 05:00 PM EST, Monday to Friday
Pay: ₹100,000.00 - ₹125,000.00 per month
Work Location: In person
