Key Responsibilities
1. Outlet Operations
- Manage daily opening and closing activities of the outlet.
- Ensure smooth functioning of all outlet operations.
- Monitor sales, customer service, product availability, and housekeeping.
- Ensure proper display and presentation of sweets, snacks, bakery items, and other products.
- Coordinate with the production/distribution team for timely product availability.
2. Staff Management
- Supervise Salesmen, Cashiers, Helpers, and other outlet staff.
- Allocate duties and shifts to employees.
- Monitor attendance, punctuality, grooming, and discipline.
- Train employees on customer service, product knowledge, hygiene, and company procedures.
- Handle day-to-day employee issues and report major concerns to HR/management.
3. Customer Service
- Ensure customers receive prompt, polite, and professional service.
- Handle customer complaints and resolve issues effectively.
- Promote products, special offers, combos, and seasonal products.
4. Cash & Billing Management
- Monitor billing and cash counter operations.
- Ensure proper cash handling and reconciliation.
- Verify daily sales reports and cash collections.
- Monitor UPI, card, cash, and other payment transactions.
- Report any cash shortage, excess, or billing discrepancy immediately.
5. Inventory Management
- Monitor stock levels and product availability.
- Check incoming products against delivery documents.
- Ensure proper storage and FIFO/FEFO practices.
- Monitor product expiry, wastage, damage, and returns.
- Maintain minimum and maximum stock levels as required.
- Coordinate with the concerned team for replenishment.
6. Food Safety & Hygiene
- Ensure the outlet follows company hygiene and food-safety standards.
- Maintain cleanliness of display counters, refrigerators, storage areas, kitchen areas, and customer areas.
- Ensure employees follow proper personal hygiene and grooming standards.
- Monitor product handling and storage temperatures where applicable.
- Follow GMP, GHP, HACCP, and company SOPs.
7. Outlet Maintenance & Security
- Ensure proper functioning of equipment, refrigerators, lights, AC, POS machines, CCTV, etc.
- Report maintenance issues immediately.
- Ensure proper security and safety of stock, cash, equipment, and premises.
- Monitor fire-safety and emergency procedures.
8. Reporting & Documentation
- Prepare and submit daily sales and operational reports.
- Maintain attendance, stock, wastage, returns, and cash records.
- Report customer complaints, staff issues, stock shortages, and operational problems to management.
- Maintain all outlet registers and required documents.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
