Ashok LeylandWorks Manager – Service Centre (Commercial Vehicles)
Location: Konganapuram - Salem, Tamil Nadu
(Food and accommodation will be provided)
Experience: 3-5 Years
Industry: Automotive / Commercial Vehicle Service
Job Summary
We are seeking an 3+ years experienced Works Manager – Service Centre to lead workshop operations for commercial vehicles. The role is responsible for achieving service revenue targets, ensuring high productivity of bays and technicians, maintaining quality standards, and delivering superior customer satisfaction in line with OEM guidelines.
Key Responsibilities
Workshop Operations
- Manage end-to-end service centre operations (General Service, Repairs, Warranty, Accident jobs).
- Achieve monthly RO (Repair Order) and revenue targets.
- Ensure optimum bay utilization and technician productivity.
- Monitor TAT (Turnaround Time) and reduce vehicle idle time.
Revenue & Profitability
- Drive labour revenue, spare parts billing, and value-added services.
- Control workshop expenses and improve gross margins.
- Monitor job estimates and approval processes.
Quality & Customer Satisfaction
- Ensure first-time-right repairs.
- Handle customer complaints and escalation cases.
- Maintain high CSI (Customer Satisfaction Index) score.
Manpower Management
- Lead Service Advisors, Supervisors, Technicians, and Support Staff.
- Monitor individual productivity and efficiency.
- Conduct daily review meetings and performance tracking.
Inventory & Warranty Control
- Coordinate with spare parts team for parts availability.
- Ensure proper warranty claim processing as per OEM norms.
- Reduce repeat repairs and warranty rejections.
Compliance & Safety
- Maintain workshop discipline and safety standards.
- Ensure tools, equipment, and infrastructure are maintained properly.
Key Performance Indicators (KPIs)
- Service Revenue Achievement
- RO Count per Month
- Technician Productivity & Efficiency
- CSI Score
- Warranty Claim Accuracy
- Bay Utilization Rate
Qualification
- Diploma / BE – Mechanical / Automobile Engineering (Degree certificate is Mandatory)
- Preferred - Additional certification in workshop management
Experience
- Minimum 3–5 years in leadership role (Works Manager)
- Preferred - Experience in OEM or Authorized Service Centre (Not Mandatory)
Skills Required
- Workshop Operations Management as per OEM of Ashok Leyland
- Commercial Vehicle Diagnostics Knowledge
- Team Leadership & Target Orientation
- Customer Handling Skills
- MIS Reporting & Basic ERP Knowledge
Why Join Us?
- Opportunity to lead a high-volume commercial vehicle service centre
- Exposure to structured OEM service systems
- Performance-based growth opportunities
Kindly come along with the following documents:
- 1. Updated resume
- 2. Photo
- 3. Driving License
- 4. Aadhar Card
- 5. TC
- 6. Educational qualification with Degree completion certificate
- 7. Experience letter (All your previous company and current working appointment letter)
- 8. Pay-slip/Bank Statement
- 9. Community Certificate
Note - Bring the Originals for verification and xerox for submission.
Interested candidates may apply with updated CV mentioning current CTC, expected CTC, and notice period.
Contact us : 9514744266 (Operations Head)
Work Location: In person
Job Types: Full-time, Permanent
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Internet reimbursement
- Leave encashment
- Paid sick time
- Provident Fund
Ability to commute/relocate:
- Konganapuram, Tamil Nadu: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Experience:
- Works Manager in Ashok Leyland: 3 years (Required)
Location:
- Konganapuram, Tamil Nadu (Konganapuram, 637102) (Required)
Work Location: In person
