Customer Support Executive
Location: KINFRA Techno Industrial Park, Kakkancherry, Calicut
Experience: 0-1 Year
About Us:
WebEaz Technologies Pvt Ltd is a leading Digital Transformation company with offices in Bangalore, Calicut, and Dubai. We specialize in Digital Marketing, Web & Mobile App Development, and ERP Solutions.
Job Overview
We are looking for a motivated Customer Support Executive to join our team. You will assist customers with our IT software products by handling queries, resolving basic technical issues, and ensuring a smooth user experience.
Key Responsibilities:
- Provide support to customers via email, chat, and phone.
- Help troubleshoot and resolve software-related issues.
- Escalate complex issues to internal teams when needed.
- Record customer interactions and solutions in the CRM system.
- Work with other teams to improve customer satisfaction.
Requirements:
- Bachelor's degree
- Freshers are encouraged to apply.
- Good interpersonal and negotiation skills.
- Basic computer knowledge and MS Office skills.
- Self-motivated, confident, and target-oriented.
- Excellent communication and problem-solving skills.
- Basic understanding of IT or software products.
- Ability to multitask and work in a fast-paced environment.
- Willingness to learn and grow in the IT industry.
Job Type: Full-time
Pay: ₹5,000.00 - ₹15,000.00 per month
Work Location: In person
