Job Title: Front Office Manager
Department: Front Office
Reports To: Operations Manager
Job Summary
The Front Office Manager is responsible for overseeing the daily operations of the front desk, ensuring excellent customer service, managing front office staff, handling guest/client inquiries, and maintaining efficient administrative processes. The role focuses on creating a positive first impression and ensuring smooth front-office operations.
Key ResponsibilitiesOperations Management
- Supervise daily front office activities and ensure smooth operations.
- Manage reception, visitor handling, and customer service processes.
- Ensure adherence to company policies and operational standards.
- Monitor front desk performance and implement improvements.
Team Management
- Recruit, train, and supervise front office staff.
- Prepare staff schedules and manage attendance.
- Conduct performance evaluations and provide coaching.
- Foster a positive and professional work environment.
Customer Service
- Handle guest/client complaints and resolve issues promptly.
- Ensure a high level of customer satisfaction.
- Maintain professional communication with visitors, clients, and stakeholders.
Administrative Duties
- Maintain records, reports, and documentation.
- Coordinate with other departments to support business operations.
- Manage office supplies and front-office resources.
- Ensure compliance with safety and security procedures.
Financial Responsibilities
- Monitor front office budgets and expenses.
- Oversee billing, invoicing, and payment processes (where applicable).
- Prepare operational and performance reports.
Required Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- 3–7 years of experience in front office, administration, or hospitality operations.
- Previous supervisory or managerial experience preferred.
Required Skills
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Customer service orientation.
- Problem-solving and conflict-resolution skills.
- Proficiency in MS Office and relevant management software.
- Strong organizational and multitasking capabilities.
Key Performance Indicators (KPIs)
- Customer/guest satisfaction scores.
- Front desk response and resolution times.
- Team productivity and attendance.
- Compliance with operational standards.
- Reduction in customer complaints.
Location: Amritara The Avadh Badrinath (Uttarakhand)
Pay: ₹24,000.00 - ₹27,000.00 per month
Benefits:
Work Location: In person
