Aurionpro Solutions Limited is a global leader in providing advanced technology solutions with a focus on Banking, Payments, Transit, Data Center Services, and Government sectors, leveraging Enterprise AI to Make comprehensive technology for our clients worldwide. Formed in 1987 and headquartered in Mumbai, Aurionpro prides itself on its deep domain knowledge, interconnected IP, global footprint and a flexible, passionate approach to business. Our client base of over 300 institutions that trust Aurionpro with their mission-critical technology needs is backed by our team of 2500 professionals making Aurionpro one of the deepest pools of fintech, deep-tech and AI talent in the industry. It is underpinned by a flexible approach, an emphasis on passion and working across boundaries and a mentoring, learning culture. This translates into high growth success Aurionpro grew more than 30% last FY to cross the 100m barrier. To know more about the organization you may go through the company website - www.aurionpro.com
Role Overview
Entry-level role responsible for supporting IT service management and security tools, ensuring smooth IT operations, ticket handling, and basic administration of ITSM and security platforms.
Key Responsibilities
- Support ITSM tools Zoho ManageEngine ServiceDesk Plus, Zoho ITAM
- Handle ticket creation, assignment, tracking, and resolution coordination
- Assist in asset management and inventory tracking ITAM
- Monitor security tools Trend Micro Deep Security, Imperva DAM
- Perform basic configuration, user access management, and routine maintenance
- Troubleshoot basic tool-related issues and escalate when required
- Maintain reports, logs, and documentation for IT operations
Required Skills
- Basic understanding of ITSM processes incident, request, asset management
- Familiarity with Zoho ManageEngine SDP and ITAM tools
- Awareness of endpointdatabase security tools like Trend Micro and Imperva DAM
- Basic knowledge of IT infrastructure and ticketing workflows
Soft Skills
- Strong attention to detail
- Good communication and coordination skills
- Customer-service mindset
- Willingness to work in shifts if required
Qualification - Bachelors degree in computer scienceIT or related field
Certification - ZOHO ManageEngine Trend Micro Imperva certifications preferred
