Experience: Minimum 3 years and above, preferably in the Shipping industry
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Company: Viswa Group
Location: Chennai
Experience: Minimum 3–5 Years (Shipping Industry Preferred)
Employment Type: Full-Time
About the Role
Viswa Group is looking for a proactive and customer-focused Customer Service Advisor with a Marine Engineering background to support global marine customers. The ideal candidate will act as the primary point of contact for customers, ensuring excellent service, resolving technical and operational issues, and coordinating with internal teams to deliver exceptional customer satisfaction.
Key Responsibilities
- Respond to customer inquiries via email, phone, and other communication channels.
- Handle customer orders, monitor progress, and ensure timely execution.
- Coordinate with Sales, Laboratory, Operations, and Marketing teams to meet customer requirements.
- Resolve customer concerns related to products, services, delivery schedules, and billing.
- Maintain accurate customer records, order history, and service documentation.
- Generate customer service reports and monitor key performance indicators (KPIs).
- Support the Marketing team by serving as the internal contact for existing customer operational issues and data setup.
- Assist the Sales team by providing technical support and product-related guidance.
- Collaborate effectively with cross-functional teams across different time zones.
- Build and maintain strong relationships with global customers through professional communication and timely follow-ups.
Qualifications
- Bachelor's Degree in Marine Engineering or a related discipline.
- Minimum 3–5 years of experience in Customer Service, Technical Support, or Customer Relations.
- Experience in the Shipping or Marine industry is highly preferred.
- Previous experience as a Marine Engineer, Technical Advisor, Performance Advisor, or similar role is an added advantage.
Required Skills
- Excellent verbal and written communication in English.
- Strong customer relationship management skills.
- Technical knowledge of marine engines, fuel oil, lubricants, and shipping operations.
- Order management and customer support experience.
- Strong analytical and problem-solving abilities.
- Ability to work independently with minimal supervision.
- Experience collaborating with cross-functional and global teams.
- Good computer proficiency, including Microsoft Office (Excel, Word, Outlook).
- Ability to prioritize multiple tasks and meet deadlines.
Preferred Competencies
- Customer-focused mindset.
- Strong interpersonal and coordination skills.
- Attention to detail.
- Decision-making and troubleshooting ability.
- Adaptability in a fast-paced environment.
- Team player with a positive attitude.
Job Types: Full-time, Permanent
Pay: ₹40,000.00 - ₹100,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Experience:
- Marine Engineer: 3 years (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
