Designation: Guest Service Associate
Reporting Manager: Shift Supervisor
Summary/Objective: Attend to guests politely and deal promptly with their requests and queries, one point of contact for guests, providing assistance and help throughout their stay. Responsible for ensuring the highest levels of customer satisfaction from guests on a daily.
Essential Functions
- Ensure all Standard Operating Procedures and Local Operating Procedures are adhered to and carried out.
- Welcome guests on arrival and assist them during their stay which includes inquiries (e.g. local attraction/dining reservation) and feedback.
- Maintain up-to-date information on service rates, current promotions, offers, and packages.
- Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
- Handling guest complaints and concerns in an efficient and timely manner.
- Collect Guest feedback during guest departure along with his likes and dislikes.
- Coordinating and multi-tasking job duties in a busy environment – perform basic cashier activity and coordinate with housekeeping staff, maintenance, IT, and Admin staff.
- Maintain guest lockers for safe custody.
- Give proper and complete handover to the next shift
- Follow the rules and policies laid down by the management.
- Adhere to strict staff grooming and hygiene standards.
- Must possess strong organization time management skills, and attention to detail.
- A positive attitude and outgoing personality is essential.
- Professional in demeanor and presentation.
- Personable, enthusiastic, self-motivated, and able to work independently.
- Ability to understand and carry out oral and written instructions and request clarification when needed.
- Contributes to team effort by accomplishing related results as needed.
Competencies: Business Acumen, Communication, Consultation, Ethical Practice, Global & Cultural Awareness, Customer focus, Emotional intelligent Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Employee acknowledgment: I understand the requirements, essential functions, and duties of the position.
Pay: Up to ₹17,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
