Position Overview
The Business Development Executive will be responsible for managing all enquiries generated through Meta (Facebook & Instagram) advertising campaigns. The role involves converting qualified leads into confirmed bookings by providing professional travel consultation, preparing customized itineraries, following up with prospects, closing sales, and ensuring timely collection of payments. The executive will be accountable for the complete sales lifecycle until the booking is confirmed and the advance payment is received.
Key Responsibilities
Lead Management
- Handle all enquiries generated through Meta (Facebook & Instagram) campaigns.
- Contact every new lead promptly through phone, WhatsApp, email, or other communication channels.
- Qualify leads by understanding customer requirements, travel preferences, budget, and travel dates.
- Ensure every enquiry is updated accurately in the CRM.
Sales & Conversion
- Design and present customized travel itineraries based on customer requirements.
- Prepare professional quotations and explain package inclusions and exclusions.
- Conduct regular follow-ups through calls, WhatsApp, and email to maximize conversions.
- Address customer queries professionally and build confidence throughout the sales process.
- Negotiate within the company's pricing and approval policies.
- Convert enquiries into confirmed bookings while achieving assigned monthly sales targets.
Booking & Payment Coordination
- Obtain booking confirmations from customers.
- Collect advance payments within the stipulated timeline.
- Coordinate with the Accounts team to verify payment receipts and update the outward payment.
- Ensure complete customer information and travel requirements are documented before handing over the booking to the Operations team.
- Facilitate a smooth transition from Sales to Operations with complete booking details.
CRM & Reporting
- Maintain accurate and up-to-date records of all enquiries, quotations, follow-ups, bookings, and payments in the CRM.
- Record customer interactions and update lead status daily.
- Prepare daily, weekly, and monthly sales reports.
- Track conversion ratios and identify opportunities for improvement.
Customer Relationship Management
- Deliver excellent customer service throughout the sales process.
- Build long-term relationships with customers to encourage repeat business and referrals.
- Resolve customer concerns promptly and professionally.
- Maintain regular communication until the tour is handed over to the Operations team.
Product Knowledge
- Maintain thorough knowledge of domestic and inbound tour packages.
- Stay updated on destinations, hotels, transport options, sightseeing attractions, visa requirements (where applicable), and seasonal offers.
- Recommend suitable travel products based on customer needs and budgets.
Team Coordination
- Coordinate effectively with the Operations, Accounts, Product, and Marketing teams.
- Share customer feedback to improve products and services.
- Participate in sales meetings and product training sessions.
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
