Job Responsibility:
- Expertise in handling all International & Domestic Ticketing inquiries and issuance
- PNR Creation, Issuance, Reissuance, Changes/Cancellation, Rescheduling.
- Should be able to block PNR on GDS, and LCC portals and check all fare rules, cancellations, and other terms and conditions
- Issuing tickets on online portals
- Should have good relations with Airlines.
- Negotiate, source, and maintain relevant airline contracts direct from airlines
- Raising group ticketing query to respective airline and following up with them for early revert
- Analyze market fares versus air add-on charts and recommend changes as necessary from published fares, group fares, fare sales, web, low-cost carriers, airline contracts and consolidators
- Analyze market fares versus air add-on charts and recommend changes as necessary from published fares, group fares, fare sales, web, low-cost carriers, airline contracts and consolidators
- Should be well versed with City Codes & Airline Codes
- Handle all flight and fare queries for the clients and internal teams
- Keep an update on current airline routes.
- Maintain a polite manner with clients even under stressful conditions
- Maintain records of all bookings and transactions.
- Depth understanding of airline routes, connections etc.
- Strong analytical skills in interpreting situations and information
- Handling the client's ticketing-related inquiries on call as well as via email and ensuring the timely response to the client
Skill set and experience required:
- Candidate must have good GDS knowledge of Galileo (Mandatory)
- Strong communication skills both verbal and written
- Have prior experience in business/Leisure/MICE travel
- Minimum 5 years of ticketing operations management experience preferably in air ticketing environment
- Minimum 12 years in travel & tourism experience
Job Types: Full-time, Regular/Permanent
Salary: From ₹30,000/- to 65000/- per month
Schedule: Day shift
Supplemental pay types: Yearly bonus
Education: Bachelor's (Preferred)
Experience:
- Ticketing: 5 years (Preferred)
- Travel industry: 5 years (Preferred)
Job Types: Full-time, Permanent
Pay: ₹30,000.00 - ₹60,000.00 per month
Experience:
- Airlines Ticketing: 4 years (Preferred)
Work Location: In person
