Company Overview
104 is a toll-free Health Advice Helpline established by State Governments and the National Health Mission. It connects citizens directly to medical professionals to receive healthcare guidance, mental health counselling, and directory information without needing to visit a hospital.
Core Services Available by Calling 104
1. Medical Triage & Advice: Speak with qualified paramedics and doctors who can offer first aid, symptom assessment, and guidance on minor ailments.
2. Psychological support for stress, depression, anxiety, and substance abuse.
3. Healthcare Directory: Get information regarding nearby hospitals, testing centres, maternal and child health programs, and government health schemes
4. Grievance Redressal: A platform to lodge official complaints or provide feedback regarding public health facilities and medical services. Position: Registration Officer
Job Location
104 Centre, Aditi Tracking
3rd Floor, Aundh Chest Hospital (URO Hospital) Campus,
Near District Hospital, Sangavi Phata, Pune – 411027
Job Summary
The Registration Officer will be responsible for handling citizen queries and complaints received through calls related to Primary Health Centres (PHCs) and Government Hospitals. The role involves providing accurate information, resolving concerns as per the prescribed question bank, and validating records to ensure data accuracy.
Key Responsibilities
- Attend inbound calls and address queries related to PHCs and Government Hospitals.
- Resolve caller complaints and provide appropriate guidance based on the approved question bank.
- Register and update caller information accurately in the system.
- Validate records and ensure data accuracy and completeness.
- Maintain call quality standards and follow established protocols.
- Escalate unresolved issues to the concerned department when required.
- Ensure timely and professional communication with callers.
Eligibility Criteria
Educational Qualification
- Graduate in any discipline.
- B.Sc. / M.Sc. (Any Specialization) preferred.
Experience
- Fresher to 1 year of experience.
Required Skills
- Good communication skills in Marathi.
- Basic computer knowledge and data entry skills.
- Ability to handle queries professionally and empathetically.
- Attention to detail and record validation skills.
Language Requirement
Salary
- ₹11,000 – ₹14,000 per month
Employee Benefits
- Health Insurance
- Provident Fund (PF)
Work Schedule
- Rotational Shifts
- Morning Shift
- Evening Shift
- Night Shift (as per roster requirements)
Preferred Candidate Profile
- Candidates willing to work in a customer support and public service environment.
- Freshers looking to build a career in healthcare support operations are encouraged to apply.Interested candidates may apply by sharing their updated resume or contacting the HR Department for further details.
HR Executive: 8999011916
Pay: ₹11,000.00 - ₹14,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Provident Fund
Work Location: In person
