Job Title: LEAD ADMINISTRATOR L2
City: Bengaluru
State/Province: Karnataka
Posting Start Date: 8/24/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Role Purpose
The purpose of this role is to oversee incident management process and define monitoring protocols while ensuring system resilience to manage client expectations and supervise team performance for efficient service delivery.
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Should have 10+ years of experience in architecting, designing, and implementing ServiceNow ITOM solutions, including Discovery, Service Mapping, CMDB, Event Management, and ITOM integrations in large-scale enterprise environments.
Solid understanding of CMDB architecture, Configuration Item (CI) lifecycle management, CI relationships, data governance, and CMDB best practices.
Experience with MID Server installation, configuration, upgrades, monitoring, and troubleshooting.
Proven hands-on experience integrating third-party tools and platforms with the ServiceNow CMDB, including discovery tools, monitoring solutions, cloud platforms, asset management systems, and security tools to improve CMDB accuracy, data integrity, automation, and operational efficiency.
Strong expertise in Service Graph Connectors and CMDB data ingestion frameworks, ensuring reliable integration, reconciliation, and governance of Configuration Item (CI) data across multiple enterprise systems
Extensive experience designing, developing, and supporting integrations using REST APIs, SOAP Web Services, Integration Hub, Flow Designer, and custom spokes.
Experience with cloud platforms such as AWS, Azure, or GCP and their integration with ServiceNow.
Strong understanding of ITIL processes, including Incident, Problem, Change, and Configuration Management.
Familiarity with Automated Test Framework (ATF), ServiceNow release management, and instance administration.
Extensive experience leading and delivering ServiceNow ITOM programs in Agile/Scrum environments, partnering with cross-functional teams across infrastructure, security, cloud and network
Preferred Certifications
Certified Implementation Specialist (CIS) – Discovery
Certified Implementation Specialist (CIS) – Service Mapping
Certified Implementation Specialist (CIS) – Event Management
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Mandatory Skills: ServiceNow ITOM Service Mapping .
Experience: 8-10 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
