Job Title: Customer Relationship Management Executive (Customer Support)
Location: kolkata
Experience: 2–5 Years (Preferred)
Qualification: Graduate in any discipline (MBA preferred)
Job Summary
We are seeking a proactive and customer-focused Customer Relationship Executive to serve as the primary point of contact for our customers. The ideal candidate will be responsible for managing customer interactions, resolving queries efficiently, coordinating with internal departments, and ensuring a seamless customer experience. The role requires excellent communication skills, strong coordination abilities, and a customer-first approach.
Key Responsibilities
- Act as the primary point of contact for customers regarding orders, inquiries, and service requests.
- Handle customer queries, complaints, and requests professionally while ensuring timely resolution.
- Build and maintain strong relationships with existing customers through regular follow-ups and proactive communication.
- Coordinate with the Sales, Production, Dispatch, and Accounts teams to ensure smooth and timely order execution.
- Track customer orders and provide regular status updates.
- Maintain accurate customer records and transaction details in CRM/ERP systems.
- Ensure complete customer satisfaction by resolving issues promptly and effectively.
- Prepare and maintain reports on customer interactions, complaints, feedback, and service performance.
- Support the Sales team by managing customer documentation, quotations, and communication.
- Identify opportunities to enhance customer satisfaction and strengthen long-term business relationships.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship management abilities.
- High level of patience, empathy, and problem-solving skills.
- Ability to coordinate effectively with cross-functional teams.
- Good organizational and time management skills.
- Proficiency in MS Excel, MS Word, Outlook/Email, and CRM/ERP software.
- Ability to work under pressure while maintaining a customer-centric approach.
Preferred Qualifications
- Prior experience in Customer Service, Customer Relationship Management (CRM), Inside Sales Support, or Client Coordination.
- Experience with ERP/CRM software will be an added advantage.
Key Competencies
- Customer Relationship Management
- Customer Complaint Resolution
- Order Tracking & Coordination
- Cross-Functional Team Collaboration
- CRM/ERP Management
- Documentation & Reporting
- Communication & Follow-up
- MS Office (Excel, Word, Outlook)
Pay: Up to ₹40,000.00 per month
Work Location: In person
