Job Title: Customer Support Executive
Location: Office
Experience: 1–2 Years
Job Summary:
We are looking for a Customer Support Executive to join our team and provide exceptional service to our customers. The ideal candidate will handle calls, chats, and emails, resolve queries, maintain customer satisfaction, and ensure smooth communication.
Key Responsibilities:
- Handle inbound and outbound customer calls, chats, and emails.
- Assist customers with queries, product information, and issue resolution.
- Process and track customer requests, complaints, and escalations.
- Maintain accurate records of customer interactions in CRM or software tools.
- Follow up on customer issues until successful resolution.
- Coordinate with internal departments for support and updates.
- Maintain professionalism and deliver excellent customer experience.
- Meet performance targets such as response time, resolution time, and satisfaction scores.
Required Skills:
- Good communication skills (verbal and written).
- Basic computer knowledge (MS Office, CRM preferred).
- Active listening and problem-solving ability.
- Ability to handle pressure and multitask.
- Positive attitude and customer-first approach.
Qualifications:
- Graduation Preferred.
- Experience in customer support (voice or non-voice) is an advantage.
Pay: ₹16,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Language:
Work Location: In person
