Job Purpose:
To provide professional, friendly, and efficient front office services to guests, ensuring a smooth check-in, stay, and check-out experience and maintaining high standards of guest satisfaction.
Key Responsibilities:
- Welcome and greet guests warmly and professionally.
- Handle guest check-in and check-out procedures.
- Verify guest information and complete registration formalities.
- Assign rooms and provide guests with relevant hotel information.
- Handle guest queries, requests, and complaints courteously.
- Manage telephone calls, emails, and other guest communications.
- Maintain accurate guest records and update the hotel system.
- Coordinate with Housekeeping, F&B, Maintenance, and other departments.
- Process room charges, payments, and guest bills accurately.
- Handle cash and card transactions according to hotel procedures.
- Assist guests with luggage, transportation, wake-up calls, and other requests as required.
- Maintain knowledge of hotel facilities, services, room types, rates, and local attractions.
- Follow hotel standards for grooming, hygiene, security, and guest service.
- Prepare shift reports and complete handover procedures.
- Maintain confidentiality of guest information.
- Promote hotel services and facilities to guests when appropriate.
Required Skills & Qualifications:
- Good communication and interpersonal skills.
- Pleasant personality and professional appearance.
- Strong customer-service orientation.
- Basic computer and hotel PMS knowledge.
- Good English communication; additional languages are an advantage.
- Ability to handle pressure and work in shifts.
- Good problem-solving and organizational skills.
- Previous hotel/front office experience is preferred.
- Diploma/Degree in Hotel Management or Hospitality is an advantage.
Pay: ₹10,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
