Job description
1. Operational Management
- Oversee and streamline hospital operations to ensure efficient day-to-day functioning across departments.
- Ensure the smooth coordination between clinical and non-clinical areas.
- Achieve 95%+ on-time delivery of operational tasks and hospital services.
- Maintain departmental service efficiency levels at or above 90%.
2. Strategic Planning & Implementation
- Support the development and implementation of strategic plans that align with the hospitals vision and objectives.
- Drive continuous improvement in operational processes.
- Achieve strategic goals and project deadlines within the specified time frame.
- Contribute to 100% execution of key operational initiatives.
3. Financial Oversight & Budget Management
- Monitor the financial performance of the hospital, assist in preparing annual budgets, and manage operational expenses to stay within the financial parameters.
- Ensure that operational costs are within 5% of the approved budget.
- Achieve 100% on-time budget reviews and financial reporting.
4. Compliance & Regulatory Management
- Ensure that hospital operations comply with all relevant healthcare regulations, standards, and policies.
- Manage internal audits and implement corrective actions where necessary.
- Zero compliance breaches and audit findings.
- 100% compliance with local healthcare regulations.
5. Patient Care & Satisfaction
- Oversee patient care standards to maintain high-quality service and patient satisfaction.
- Ensure all clinical and non-clinical departments provide high-quality services to patients.
- Achieve a patient satisfaction rate of 90% or higher.
- Implement corrective actions to resolve patient complaints within 48 hours.
6. Staff Management & Development
- Lead and manage department heads and staff, ensuring efficient staff performance, training, and professional development.
- At least 85% of staff meeting or exceeding performance expectations.
- 90%+ staff retention rate and satisfaction within the hospital departments.
7. Emergency & Crisis Management
- Ensure the hospital is prepared for emergency situations, with appropriate response protocols in place.
- Achieve 100% compliance with emergency preparedness drills and action plans.
Ensure no major operational disruptions during emergencies.
Academic Background: CA, ICWA, MBA in Finance, or equivalent. Experience with a Hospital is must for the role.
