We are looking for a responsible and well-organized Front Office cum Office Administrator to manage customer reception, office administration, documentation, and daily coordination activities at our mobile service centre.
Key Responsibilities
- Welcome and assist customers and visitors professionally.
- Handle customer enquiries through phone, WhatsApp, and direct visits.
- Coordinate with technicians regarding service status and delivery schedules.
- Update customers about repair progress and estimated delivery times.
- Handle customer follow-ups and service-related complaints.
- Maintain customer records, service records, files, and office documents.
- Prepare invoices, receipts, quotations, and other office documents.
- Handle basic data entry and daily office reports.
- Maintain attendance and basic employee records.
- Coordinate office requirements, stationery, documents, and supplies.
- Manage incoming and outgoing calls, emails, and correspondence.
- Assist the management in daily administrative activities.
- Coordinate with different departments for smooth office operations.
- Maintain proper filing and documentation systems.
- Support cash/payment collection and maintain related records when required.
- Ensure the front office and workplace are maintained in a professional and organized manner.
- Perform other administrative and coordination duties assigned by management.
Required Skills
- Good communication and customer-handling skills.
- Basic knowledge of MS Word, Excel, email, and office software.
- Good organizational and time-management skills.
- Strong follow-up and coordination ability.
- Good documentation and record-keeping skills.
- Professional attitude and positive approach.
- Ability to handle multiple tasks efficiently.
- Basic knowledge of mobile phones and service centre operations is an advantage.
Qualification & Experience
- Plus Two / Diploma / Degree preferred.
- Freshers may apply.
- Experience in front office, administration, customer service, retail, or mobile service centres will be an advantage.
Pay: ₹10,000.00 - ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
Work Location: In person
