Job description:
A Customer Relationship Management (CRM) Executive for a namkeen store manages daily customer interactions, runs loyalty programs, handles bulk/festive orders, and tracks customer feedback to drive repeat local business.
Department: Retail Operations & Sales
Experience: 1–3 years in retail sales, food/beverage retail, or customer service
Languages: Good in English, Hindi, and Gujarati
Key Responsibilities:
Cross-Selling & Upselling:
Suggest complementary items (e.g., pairing new sweets/mithai with regular namkeen).
- Inform regular walk-ins about new product launches, ongoing festival combo offers.
Customer Database Management:
Collect customer contact details (phone numbers, birthdays, anniversaries) during billing with consent.
Loyalty & Retention Programs:
Manage local loyalty programs.
Send personalized SMS/WhatsApp updates regarding fresh batches, seasonal namkeen (e.g., Diwali farsan, monsoon specials), or new product launches.
Coordinate with the packaging and dispatch teams.
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
Application Question(s):
- How many years of retail, customer service, experience do you have?"
- Do you have experience in upselling or cross-selling?
- Are you comfortable actively talking to customers and suggesting products?
- Current salary and Expected Monthly Salary ?
Experience:
- Customer retention: 1 year (Required)
- Retail sales: 2 years (Preferred)
- food store: 1 year (Preferred)
Work Location: In person
