Job Description – Customer Care Manager (Telecalling)
Company: Premier Carworld Pvt. Ltd.
Brand: Maruti Suzuki ARENA
Location: Ankurhati
Key Responsibilities
- Lead and manage the Service Telecalling team.
- Monitor customer follow-ups, service reminders, appointment bookings, and feedback calls.
- Ensure high customer satisfaction and timely resolution of customer concerns.
- Track team performance and prepare MIS reports.
- Train, guide, and motivate team members.
- Coordinate with the Service team to ensure smooth customer communication.
Requirements
- Graduate in any discipline.
- 3–5 years of experience in customer care/telecalling, preferably in the automobile industry.
- Experience in handling a telecalling team.
- Good communication, leadership, and MS Excel skills.
Pay: ₹10,000.00 - ₹17,000.00 per month
Work Location: In person
