Your Job
As an Operations Specialist - Global Claims, you will play a critical role in supporting GP Harmon's global recycling operations by managing and resolving claims efficiently and accurately. This role requires strong analytical thinking, attention to detail, and the ability to collaborate across global teams to ensure timely resolution of operational claims while delivering a high-quality customer experience. The position supports US operations and operates in rotational shifts based on business requirements.
Our Team
You will be part of GP Harmon's Global Claims and Operations team, supporting one of the world's largest recycled fiber trading businesses. Our team works closely with Operations, Logistics, Sales, Suppliers, Customers, and Global Offices to ensure seamless claim resolution and operational excellence. We value collaboration, ownership, continuous improvement, and a customer-focused mindset.
What You Will Do
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Drive end-to-end management of global operational claims including Short Weight, Quality, Light Load, Complaint, and Detention claims
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Analyze claim documentation and shipment-related information to assess claim validity and determine resolutions
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Collaborate with internal and external stakeholders across global operations to investigate and resolve claims effectively
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Support claim settlement activities including calculations, approvals, recovery coordination, and credit processing
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Identify recurring operational issues and recommend corrective actions to improve efficiency and reduce future claims
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Ensure all claims are processed within established service levels, quality standards, and compliance requirements
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Communicate investigation findings, recommendations, and resolutions clearly to stakeholders
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Contribute to process improvement initiatives focused on enhancing operational service and customer satisfaction
Who You Are (Basic Qualifications)
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Bachelor's degree in any discipline
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2-4 years of experience in claims handling within shipping, logistics, freight forwarding, maritime, or related industries
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Experience using Microsoft Office applications including Excel, Word, and Outlook
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Strong verbal and written English communication skills
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Ability to work in rotational shifts based on business requirements
What Will Put You Ahead
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Prior experience supporting global or US operations
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Strong analytical, critical thinking, and problem-solving skills
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High attention to detail with strong ownership and accountability
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Ability to work effectively under pressure and manage multiple priorities
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Experience working with operational documentation and claims investigation processes
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Self-driven mindset with the ability to work independently and collaboratively
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Flexible approach to supporting additional operational processes as needed
At Koch Companies
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
As a Koch company, GP Harmon is part of a global network of businesses focused on creating long-term value through innovation, collaboration, and principled entrepreneurship. We are committed to empowering employees to do what they do best while creating an environment where individuals can grow personally and professionally.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
