We're Hiring: Telesales Executive (Full-Time)
Company: Kanishka Software Private Limited
Location: Ghatkopar, Mumbai (Work from Office)
Working Days: Monday to Friday
Office Hours: 9:00 AM – 6:00 PM
About Kanishka Software
Kanishka Software Private Limited is an ISO 9001 & ISO 27001 Certified software development company delivering innovative technology solutions that help businesses streamline operations and accelerate growth. Our product portfolio includes Foodiisoft, EntryIQ, SmartStock, Qualus, Spacebee, along with Custom Software Development, Mobile Applications, and Enterprise Solutions.
As we continue to expand, we are looking for a dynamic and customer-focused Telesales Executive to join our growing Sales team.
Job Summary
We are seeking an enthusiastic and result-oriented Telesales Executive to manage inbound and outbound sales activities, qualify business opportunities, engage prospective customers, and schedule meetings for the Business Development team. The ideal candidate should possess excellent communication skills, a customer-first approach, and the ability to build meaningful relationships while consistently achieving sales targets.
Key Responsibilities
- Manage inbound enquiries and proactively reach out to prospective customers through outbound calls, ensuring timely responses in accordance with defined service-level agreements (SLAs).
- Qualify leads by understanding customer requirements, business challenges, budgets, and decision-making processes, and schedule meetings or product demonstrations for the Business Development team.
- Build and nurture relationships with prospects through consistent follow-ups, effectively handle objections, and maintain engagement until opportunities are successfully converted or appropriately closed.
- Maintain accurate customer records, update interactions, follow-up activities, and opportunity stages in the CRM system while ensuring complete data integrity.
- Collaborate closely with the Sales and Pre-Sales teams to deliver a seamless customer experience and support the overall sales cycle.
- Achieve daily, weekly, and monthly KPIs, including outbound call volumes, qualified leads, meeting generation, conversion rates, and CRM compliance.
- Share customer feedback, market trends, and competitive insights with the management team to support continuous business improvement.
Candidate Requirements
- Bachelor's degree in any discipline.
- 1 - 2 years of experience in Telesales, Telecalling, Inside Sales, Lead Generation, Customer Support, or a similar client-facing role.
- Freshers with excellent communication skills and a strong willingness to learn are encouraged to apply.
- Excellent verbal communication skills in English and Hindi; proficiency in additional regional languages will be an added advantage.
- Strong interpersonal, listening, negotiation, and persuasion skills with the ability to confidently engage and influence prospective customers.
- Basic proficiency in CRM software and Microsoft Office applications.
- Self-motivated, target-driven, organized, and capable of managing multiple priorities effectively.
Key Performance Indicators (KPIs)
- Inbound Lead Response Time (SLA Compliance)
- Outbound Call Productivity
- Qualified Leads Generated
- Meetings Scheduled for the Business Development Team
- Follow-up Completion Rate
- CRM Data Accuracy and Timely Updates
- Lead-to-Meeting Conversion Rate
- Achievement of Monthly Sales Targets
What We Offer
- Competitive Salary
- Attractive Performance-Based Incentives
- Comprehensive Product and Sales Training
- Career Growth and Learning Opportunities
- Collaborative and Supportive Work Environment
- Exposure to Enterprise Software, SaaS, and Digital Transformation Solutions
Preferred Skills
- Customer-centric mindset with strong relationship-building abilities.
- Excellent communication, presentation, and negotiation skills.
- Positive attitude, adaptability, and eagerness to learn.
- Strong organizational, time management, and multitasking abilities.
- Results-oriented team player with the ability to work in a target-driven environment.
Application Question(s):
- Have you worked with any CRM software?
- How many years of experience do you have in Telesales?
- What is your Current CTC?
- What is your Expected CTC?
- Are you available to join Immediately?
- Do you have experience in B2B IT Software or SaaS sales?
Work Location: In person
