Technical Support Executive (International Process – US/UK)
Job Title: Technical Support Executive
Job Type: Full-time
Shift: US/UK Rotational Shifts / Night Shift
Experience Required: Minimum 6 Months in International Voice Process (US/UK)
Job Description
We are seeking a motivated and customer-focused Technical Support Executive to join our team. The ideal candidate should have at least 6 months of experience handling international customers in US or UK processes and possess strong communication and troubleshooting skills.
Key Responsibilities
- Provide technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network-related issues.
- Resolve customer queries efficiently while maintaining high customer satisfaction.
- Document customer interactions and solutions accurately in CRM systems.
- Escalate complex issues to the appropriate technical teams when required.
- Follow company processes and quality standards.
- Meet individual and team performance targets.
Requirements
- Minimum 6 months of experience in an International US/UK Process.
- Excellent verbal and written English communication skills.
- Basic understanding of computer systems, internet applications, and troubleshooting.
- Strong problem-solving and customer service skills.
- Ability to work in US/UK shifts.
- Graduation preferred (any discipline).
Preferred Skills
- Experience in Technical Support, Help Desk, or Customer Support.
- Familiarity with ticketing systems and CRM tools.
- Ability to multitask and work in a fast-paced environment.
Salary & Benefits
- Competitive salary package.
- Performance-based incentives.
- Night shift allowance (if applicable).
- Career growth opportunities.
- Training and development programs.
- Friendly and professional work environment.
Pay: ₹31,108.19 - ₹41,371.48 per month
Benefits:
Experience:
- International voice process: 1 year (Required)
Work Location: In person
