Job Description
- Communicate with clients through email and live chat
- Improve customer service experience by understanding and emphasizing clients needs
- Maintain attendance regularly, thereby accepting the daily schedule as assigned
- Take complete responsibility for resolving challenging customer issues & escalating when required
- Determine customer needs and provide an apt solution
- Focus on customer satisfaction by offering additional tools, services, and products
Skills Required
- Ability to communicate well (both written and verbal)
- Proficiency in communicating accurately and clearly
- Good writing skills- ability to compose grammatically correct and to the point written response
- Good comprehension skills- must be able to clearly understand and state the issues described/enquired by the clients
- Having a basic understanding of web hosting is a must
- Should possess outstanding typing skills
- Rightly explain the knowledge of the Internet, milesweb.com website, and market competitors
- Demonstrates adept knowledge of email applications
- Excellent customer support skills, including owning a good focus on the customer issues in the fast-growing environment
- Demonstrates interpersonal skills with a varied client base
- Demonstrated skills in conflict resolution, negotiation, and de-escalation
- Able to work overtime as needed - as much as 60 hours a week
- A good problem-solver, decision-maker, and time manager
- Should be able to prioritize tasks based on their urgency and importance
- Ability to tackle problems logically and rationally
- Highly motivated and self-disciplined
- In addition to multi-tasking skills and operating in an energetic environment, we look for a candidate who is creative and analytical with a passion for exceptional customer service
- Should be willing to learn new skills and technologies
- Ability to adapt and adjust according to the changes in the work environment
- Work and coordinate with all teams, including sales, support, and marketing
Pay: ₹140,000.00 - ₹350,000.00 per year
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
