We are part of the India & Emerging Stores Customer Fulfilment Experience Org. Team's mission is to address unique customer requirements and the increasing associated costs/abuse of returns and rejects for Emerging Stores. Our team implements tech solves that reduce the net cost of concessions/refunds - this includes buyer and seller abuse, costs associated with return/reject transportation, cost of contacts and operations cost at return centers.
We’re building a brand-new, from-the-ground-up initiative in the fast-growing world of reducing NCRC cost, and we’re looking for a passionate, driven Software Development Manager (SDM) to help lead the way.
This is a true Greenfield opportunity where we’re creating an entirely new shopping experience that reimagines how customers discover, shop, and receive products - all within minutes. Our charter spans the entire supply chain optimizations: from AI/ML based forecasting, automated buying to an efficient transhipment, seamless hub operations, best in class inventory management and delightful vendor experiences.
You'll be joining a tight-knit, high-caliber team of Senior SDEs, Principal Engineers, Applied Scientists and TPMs who are energized by solving customer problems at scale. You'll have end-to-end ownership, deep technical challenges, and a rare opportunity to shape not just a product, but an entirely new business for Amazon.
If you love building from 0 1 and scaling from 1 100, care deeply about customer experience, and want to supercharge your growth as a tech leader, this is your moment.
Why this role is exciting:
a. Full Ownership: Own a dedicated business function across the Quick Commerce supply chain verticals, spanning multiple services.
b. Learn Fast, make Big: Work alongside senior technical talent in a fast-paced, startup-like environment within Amazon.
c. Shape the Future: Quick Commerce is one of the fastest-growing retail models globally — and you’ll be at the center of it.
d. Scale Worldwide: Play a pivotal role in launching/scaling Quick Commerce across both emerging and developed marketplaces.
If this sounds like you, we’d love to meet you. Let’s build something legendary together.
Key job responsibilities
Own building Amazon first ground-up tech capabilities and products
You will own building technology that innovates for the fast growing e-commerce domain in India and beyond
To enable this business initiatives, you will lead the definition and execution of strategic projects aimed at building best-in-class experience for customer and delivery experience
You will have end to end ownership of cross-functional projects, including product definition, roadmap/resource planning and project execution.
You will work closely with product, business, category and marketing leadership, including executive leadership at Amazon, to define the product and build vision for the program.
At the heart of this role is technology innovation. You will be hands-on in driving the delivery of critical technical initiatives, right from building the vision, requirements definition, designing solution with Amazon first innovation in combination with leveraging Amazon’s global technology solutions and delivering high quality scalable tech capabilities.
As a leader, you will deliver through exceptional engineers and work closely with technical program managers, principal engineers while hiring and developing a world-class engineering team.
As an enthusiastic, motivated, curious, empathetic, reliable team member, you will drive the culture for the team and organization. As a strong people leader you will champion diversity and inclusion in your team and organization.
You will provide leadership and innovation in the design and implementation of services to enable new products and services.
You will establish strong project management processes, standards and guidelines in the execution of high velocity and high impact deliveries.
You will champion operation and engineering practices in the team, exemplifying scalable product development lifecycle practices
If you are looking for an opportunity to work on world-leading technologies and would like to build creative technology solutions that positively impact hundreds of millions of customers, and relish large ownership and diverse technologies, join our team today!
Key job responsibilities
What’s in it for you?
Lead and scale a ground-up initiative spanning multiple marketplaces and programs.
Opportunity to define a strong technology and product roadmap while managing a high-performing team.
Collaborate with a well-supported ecosystem of PEs, TPMs, and PMs based in India.
Work with empathetic leadership on high-visibility goals and impactful projects.
What we’re looking for:
A leader excited about building and managing high-performing teams.
A mix of technical expertise, people management skills (team and stakeholders), and product thinking.
A day in the life
Key job responsibilities
Own building Amazon first ground-up tech capabilities and products
You will own building technology that innovates for the fast growing e-commerce domain in India and beyond
To enable this business initiatives, you will lead the definition and execution of strategic projects aimed at building best-in-class experience for customer and delivery experience
You will have end to end ownership of cross-functional projects, including product definition, roadmap/resource planning and project execution.
You will work closely with product, business, category and marketing leadership, including executive leadership at Amazon, to define the product and build vision for the program.
At the heart of this role is technology innovation. You will be hands-on in driving the delivery of critical technical initiatives, right from building the vision, requirements definition, designing solution with Amazon first innovation in combination with leveraging Amazon’s global technology solutions and delivering high quality scalable tech capabilities.
As a leader, you will deliver through exceptional engineers and work closely with technical program managers, principal engineers while hiring and developing a world-class engineering team.
As an enthusiastic, motivated, curious, empathetic, reliable team member, you will drive the culture for the team and organization. As a strong people leader you will champion diversity and inclusion in your team and organization.
You will provide leadership and innovation in the design and implementation of services to enable new products and services.
You will establish strong project management processes, standards and guidelines in the execution of high velocity and high impact deliveries.
You will champion operation and engineering practices in the team, exemplifying scalable product development lifecycle practices
About the team
Team: IES NCRC Tech
Mission: We own programs to prevent customer abuse for IN & emerging marketplaces. We detect abusive customers for known abuse patterns and apply interventions at different stages of buyer's journey like checkout, pre-fulfillment, shipment and customer contact (customer service). We closely partner with International machine learning team to build ML based solutions for above interventions.
Vision: Our goal is to automate detection of new abuse patterns and act quickly to minimize financial loss to Amazon. This would act as a deterrent for abusers, while building trust for genuine customers. We use machine learning based models to automate the abuse detection in a scalable & efficient manner.
- 3+ years of engineering team management experience
- 7+ years of engineering experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams
- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
