Billing and Payment Processing:
Generate bills for services provided to patients, ensuring accuracy and compliance with hospital policies.
Process cash payments from patients and issue receipts.
Handle credit card and other forms of payments as needed.
Patient Interaction:
Provide clear and courteous assistance to patients regarding billing inquiries and payment processes.
Explain charges, payment options, and policies to patients and their families.
Address and resolve any billing disputes or issues promptly.
Record Keeping and Documentation:
Maintain accurate and up-to-date records of all cash transactions and billing activities.
Ensure all transactions are properly documented and filed for future reference.
Prepare daily, weekly, and monthly reports on billing and payment activities.
Compliance and Auditing:
Ensure compliance with hospital policies, procedures, and financial regulations.
Assist in internal and external audits by providing necessary documentation and information.
Implement corrective actions as required following audit findings.
Coordination with Other Departments:
Collaborate with the finance, admissions, and medical departments to ensure seamless billing processes.
Coordinate with insurance coordinators and other relevant personnel to verify patient information and billing details.
Cash Handling and Security:
Ensure the secure handling and storage of cash and financial documents.
Conduct regular cash reconciliations to prevent discrepancies.
Report any suspicious transactions or discrepancies to the Billing Manager.
Customer Service:
Provide exceptional customer service to patients and their families.
Address patient concerns and provide solutions to billing-related issues.
Ensure a positive patient experience during the billing process.
Qualifications:
Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
Minimum of 2 years of experience in billing, accounting, or cash handling, preferably in a healthcare setting.
Strong numerical and analytical skills.
Excellent communication and interpersonal skills.
Proficiency in using billing and accounting software.
Attention to detail and accuracy in handling financial transactions.
Ability to work under pressure and manage time effectively.
Knowledge of hospital billing procedures and regulations is an advantage.
Work Conditions:
Full-time position.
Benefits:
Work Location: In person
