Provide Level 2 application support for Finacle Treasury modules.
Investigate, analyze, and resolve production incidents within defined SLAs.
Monitor daily treasury operations and ensure successful execution of end-of-day and beginning-of-day activities.
Perform root cause analysis for recurring issues and recommend preventive actions.
Coordinate with Level 3 support, Finacle product teams, infrastructure teams, database administrators, and business stakeholders.
Support treasury business functions including:
Limits and Exposure Management
Validate and troubleshoot trade lifecycle issues, settlement failures, interface failures, and reconciliation exceptions.
Support interfaces between FT and surrounding systems such as Core Banking, SWIFT, RTGS, Accounting, Market Data, and Regulatory Reporting systems.
Perform application health checks, log analysis, batch monitoring, and service monitoring.
Support deployment validation, release activities, and post-implementation verification.
Create and maintain operational procedures, knowledge base articles, and support documentation.
Participate in disaster recovery exercises and business continuity testing.
Provide on-call support during critical business periods and production outages.
Develop, maintain, and enhance operational, regulatory, MIS, and business reports as required by treasury users and management.
Analyze reporting requirements and support report generation using SQL, database queries, and available reporting tools.
Perform minor customizations, parameter changes, screen modifications, and configuration updates within the Finacle Treasury platform in accordance with change management processes.
Support testing, validation, and deployment of report enhancements and minor application customizations.
Support deployment validation, release activities, and post-implementation verification.
Timely resolution of production incidents and service requests.
Compliance with SLA and operational KPIs.
Reduction of recurring incidents through proactive problem management.
Accurate operational documentation and knowledge transfer.
High system availability and business continuity support.
