We are looking for a friendly, customer-focused, and proactive Customer Relationship Executive (CRE) to build and maintain strong relationships with customers, enhance their shopping experience, and support sales growth. The ideal candidate will assist customers before, during, and after their purchases, address inquiries and complaints professionally, and help improve customer satisfaction and loyalty.
Key Responsibilities
- Welcome customers and provide a positive shopping experience.
- Understand customer needs and recommend suitable products or services.
- Build and maintain strong relationships with new and existing customers.
- Handle customer inquiries, feedback, and complaints promptly and professionally.
- Follow up with customers regarding purchases, orders, and after-sales service.
- Maintain customer records and update the CRM or customer database.
- Inform customers about promotions, discounts, loyalty programs, and new arrivals.
- Coordinate with the sales and store teams to ensure timely customer service.
- Assist in achieving store sales and customer satisfaction targets.
- Collect customer feedback and suggest improvements to enhance the customer experience.
- Ensure the store maintains high standards of customer service at all times.
Required Skills
- Excellent communication and interpersonal skills.
- Strong customer service and relationship-building abilities.
- Problem-solving and conflict resolution skills.
- Basic computer knowledge and familiarity with billing or CRM software.
- Ability to multitask and work in a fast-paced retail environment.
- Positive attitude, patience, and a customer-first approach.
Qualifications
- Bachelor's degree in any discipline.
- 0–3 years of experience in customer service, retail, hospitality, or sales.
- Freshers with excellent communication skills are encouraged to apply.
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
