About Filo
Filo is the world's only online instant live tutoring platform built to bring the power of one-to-one high-frequency learning to students from all backgrounds.With Filo, students can connect to a live teacher for a one-to-one video session within 60 seconds, anytime, 24x7. More than 5 million students across 25 countries have leveraged Filo in their day-to-day learning.
Filo helps students overcome learning gaps instantly, improving academic performance through personalized learning. Teachers are matched using Filo's patented algorithms from a network of over 60,000 expert tutors based on each student's profile and learning needs.
Our work has been recognized with the Gold Award at the National Award for e-Governance (Government of India) and the Innovation Award by MeitY at the G20 stage. Filo has also been recognized by Google and Amazon for its product and engineering capabilities.
At Filo, we believe in the power of education to transform lives and are building innovative solutions to make quality learning accessible to every student.
Job Summary:
We are looking for a proactive and empathetic Associate – Partnership Operations to promote the Filo app among students in underdeveloped regions.
The role involves engaging with students and parents over phone calls, explaining the app's benefits, guiding students on how to ask academic questions, and providing support to resolve any issues they may face.
Key Responsibilities:
- Make outbound calls in Hindi and English to students and parents in underdeveloped regions to promote the Filo app.
- Explain the features and benefits of the app.
- Guide students on how to ask academic questions through the platform.
- Troubleshoot and resolve basic technical or usage-related issues.
- Ensure every interaction is empathetic, patient, and solution-oriented.
- Create and implement strategies to improve app adoption and student satisfaction.
Requirements:
- Excellent verbal communication skills.
- Strong problem-solving and motivational skills.
- Ability to engage empathetically with students from diverse backgrounds.
- Comfortable using basic mobile and web applications.
- Passion for education and creating meaningful impact.
- Bachelor's degree.
- 0–1 year of experience in NGOs, government schools, or EdTech platforms is an added advantage.
- Willingness to work from the office, 6 days a week (Monday to Saturday).
- Office timings: 10:00 AM – 7:00 PM.
- Office Location: Sector 32, Gurugram.
What We Offer:
- Opportunity to be part of a mission-driven organization transforming education.
- Competitive salary.
- Growth opportunities in a fast-growing startup.
- Supportive and inclusive work culture.
Pay: ₹350,000.00 per year
Benefits:
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
