Key ResponsibilitiesProject Implementation
- Manage end-to-end implementation projects from kickoff to Go-Live.
- Prepare implementation plans, timelines, and project milestones.
- Ensure projects are delivered within agreed timelines and quality standards.
- Track project progress and provide regular status updates.
Requirement Gathering
- Conduct meetings with clients to understand business requirements.
- Analyze client processes and recommend suitable system configurations.
- Prepare requirement and solution documents.
System Configuration
- Configure the software according to client requirements.
- Set up organizational structures, user roles, workflows, policies, and system settings.
- Validate configurations before deployment.
Testing & Quality Assurance
- Perform functional testing before client UAT.
- Coordinate User Acceptance Testing (UAT).
- Track defects and coordinate with development teams for resolution.
Client Training
- Conduct administrator and HR user training sessions.
- Prepare user guides and training documentation.
- Support clients during product adoption.
Go-Live & Hypercare
- Plan and execute Go-Live activities.
- Provide implementation and post-Go-Live support.
- Monitor system performance during the stabilization period.
Customer Support & Coordination
- Act as the primary implementation contact for assigned clients.
- Coordinate with Product, Development, Support, and QA teams.
- Escalate implementation risks and critical issues when necessary.
Documentation
- Prepare project documentation, including:
- Requirement Documents
- Configuration Documents
- Meeting Minutes (MoM)
- UAT Sign-off
- Go-Live Checklist
- Implementation Completion Report
- Maintain accurate implementation records.
Continuous Improvement
- Identify opportunities to improve implementation processes.
- Contribute to internal knowledge bases and SOPs.
- Share best practices with team members.
Required SkillsTechnical Skills
- Software implementation and configuration
- Basic SQL knowledge
- API integration fundamentals
- Data migration and validation
- UAT and testing
- MS Excel, Word, and PowerPoint
- Basic troubleshooting
Functional Skills
- Requirement gathering
- Business process analysis
- Project coordination
- Documentation
- Customer onboarding
- Training delivery
Soft Skills
- Excellent communication skills
- Client relationship management
- Problem-solving ability
- Analytical thinking
- Time management
- Team collaboration
- Attention to detail
- Adaptability
Qualifications
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- MBA or relevant certifications are an added advantage.
Experience
- 1–2 years of experience in software implementation, customer success, or project coordination.
- Experience implementing SaaS-based applications is preferred.
- Experience with HRMS, ERP, CRM, or Payroll solutions is an advantage.
Key Performance Indicators (KPIs)
- On-time project completion
- Customer Satisfaction (CSAT)
- Successful Go-Live rate
- UAT completion within timeline
- Implementation quality and accuracy
- SLA adherence
- Documentation completion
- Client training completion
- Product adoption rate
- Post-Go-Live issue resolution
Preferred Knowledge
- SaaS implementation methodologies
- HRMS/ERP/CRM workflows
- Payroll and attendance processes (for HRMS implementations)
- Project management principles
- Software Development Life Cycle (SDLC)
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
